Know a little more.
View seller profiles and look for identity verification status.
Trust & Safety at CloseByDoor
A little care.
A lot more confidence.
Good connections start with clear information, thoughtful conversations, and the freedom to take your time.
Explore your safety tools
Take your time.
Make an informed next move.
Make an informed next move.
Keep it together.
Use your inbox to keep questions, details and replies in one place.
Speak up.
Report a conversation when something doesn’t feel right.
01 / A useful signal
Put a little more
confidence in a name.
Identity verification adds information to a profile. An identity verified badge means the account’s identity has been reviewed; it is one part of getting to know who you’re speaking with.
A badge does not confirm a vehicle’s ownership, condition, or history, and it does not guarantee a transaction. Always check the details that matter to you.
Identity documents and selfies submitted through verification are not displayed on public profiles. Other members see the verification status. Some sellers accept messages only from identity verified buyers.
02 / Start with a conversation
Keep the details.
Keep your peace of mind.
Ask questions in your inbox before making plans. Discuss the vehicle’s condition, what’s included, and anything that needs a closer look.
- Keep important details in the conversation so you can refer back to them.
- Never share passwords, sign-in codes or identity documents in chat.
- Be cautious if someone pushes you to an unfamiliar website or asks you to move immediately to another service.
03 / See it for yourself
A good decision
deserves a closer look.
Choose a public, well-lit place for a viewing, and let someone you trust know your plans. Take someone with you when possible.
- Compare the vehicle with its photos and description. Ask about anything that differs.
- Check the vehicle’s identifying details, history and ownership documents. Consider an independent inspection.
- Understand the price and arrangements before agreeing to proceed. Take the time you need.
04 / Trust your judgment
Pressure is a reason
to slow down.
Pause when the story changes, a price seems unusually low, or someone insists on an urgent deposit before you can inspect the vehicle.
Stop and check if someone asks you to:
- Share a password or an email verification code.
- Pay using gift cards or an unfamiliar payment link.
- Send money to a different person or account at the last minute.
- Ignore missing details or skip an inspection because “another buyer is waiting.”
You can end a conversation at any time. A convincing profile or a verification badge should never replace your own checks.
05 / We want to hear about it
Something feels off?
Let us know.
Open the conversation in Inbox and choose Report. Select the reason and include relevant details. For account concerns or help using the platform, contact support.
A few things worth knowing
Clear answers.
Better decisions.
Does an identity badge guarantee a listing?
No. Identity verification relates to the account. You should still inspect the vehicle and check its ownership, condition and history.
Can everyone see my ID or selfie?
No. Documents submitted through the verification flow are not displayed on your public profile. Members see your verification status.
Where can I report a conversation?
Open the conversation in your inbox and select Report in its toolbar. For another concern, use the contact form.